Q1: What is AOBEN's return policy?
A: AOBEN offers a 15-day return policy. Only orders with product quality problems will be returned, and photos and videos of the quality problems of the product must be provided. If photos and videos of product quality problems are not provided, the return policy will not be implemented. After checking the video, our product quality engineers will confirm whether it is a product quality problem. We do not implement the return policy for man-made damage or damage caused by force majeure. Please contact our email or WhatsApp within 5 days after delivery. The return policy will not be implemented after 5 days.
Q2: Can I cancel my order?
A: If your order haven't sent from China , you can cancel your order by contacting us at 111111 for confirmation. However, once the package is shipped, we cannot cancel it.
Q3: What are the criteria for product returns?
A: To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You may incur original shipping and return shipping fees.
Q4: How are refunds processed for delayed or lost items?
A: Once we receive your returned product, we will process the refund in its original form. Please allow some processing time for the refund to appear in your account. If you do not receive your refund, please check with your bank and credit card company. If the issue persists, contact us at1111111, and we will assist you in obtaining your refund.
For any additional questions or concerns, feel free to reach out to us. Your satisfaction is our priority, and we're here to support you.